If you see a blank screen when loading Photo Ephemeris Web, there are a number of browser settings to check.
- Check your browser version: ensure you’re using an up-to-date version - see Browse Happy for options
- Ensure JavaScript is enabled (details below)
- Ensure Cookies are allowed - see Photo Ephemeris Web requires login every time
- Whitelist the site with any Ad Blocker or Content Blocker you are using, or relax the restrictions in line with your preferences - see Cookie banner not displayed
- Finally, the site will not work with Google Translateor similar automatic translation services - please disable this function to use the app. You can select a supported language at the top right of the page.
I’m still having a problem
You may need to clear your browser cache. Instructions on how to do that in all major browsers are here: Selectively clearing site data and cookies
You should also clear cache:
- If you can sign in ok, but then see an error saying your user profile could be retrieved
- If the map does not appear but instead says “ Waiting for map configuration ” after sign in
Also, if you like, you can check if locally cached data is the problem by opening a Private or Incognito window and loading the site there - if it loads OK in a private window, but not in a regular window, that’s a sign that the cached data is bad.
JavaScript must be enabled
If Javascript is disabled, you will see a blank screen or something similar to this (example from Chrome):
To fix this, in Chrome settings, enable JavaScript, or allow access to [*.]photoephemeris.com: